Manc ...is freeware complaint manager that has been designed to ease and structure the acceptance (registration), settlement, analysis and prevention of complaints. It is flexible enough to be used in any kind of organization.
If well used, Manc will improve Your complaint control.
Manc enables one to:
- quickly register and settle a complaint
- conduct analysis that show what Your failure costs are
- establish the efficiency of Your quality control system
- find out where complaints occur in Your organization (and who is responsible)
- judge the effect of (preventive) measures
- establish a vendor rating in accordance with the ISO 9000 norms
The help file of the program gives more info regarding the use, possibilities and the philosophy of Manc.